Overview

As an EU-based online store serving customers in the Netherlands and Belgium, our return and refund policy complies with EU consumer protection laws.
You have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition in which you received it.
• Returned in its original packaging with all labels, accessories, and documentation included.

Items Excluded from Returns

The following products cannot be returned for hygiene, safety, or legal reasons:

• Perishable goods (e.g., food, flowers).
• Intimate or sanitary items (e.g., underwear, swimwear, cosmetics once opened).
• Health and personal care items once unsealed.
• Hazardous materials, flammable liquids, or gases.
• Custom-made or personalized items.

Proof of Purchase

To process a return, you must provide a valid receipt or order confirmation.
Please do not send items directly back to the manufacturer — returns must be sent to our return address.

Refunds

Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be issued to your original payment method within 14 days of receiving the returned goods.

Please note:

• Shipping costs are non-refundable.
• If the product was purchased with free shipping, we may deduct the original shipping cost from your refund.

Exchanges

We only replace items that are defective or damaged.
If you wish to exchange for the same product, please contact us at info@modeenstijl.nl before returning the item.

Gifts

If an item was marked as a gift and sent directly to you, you will receive store credit for the value of your return.
If the gift was sent to the purchaser first, the refund will be issued to them.

Shipping returns

To return your item, please send it to:

Rm612, 6 /F The Cloud 111 Tung Chau ST Tai Kok Tsui Hong Kong

Tel: +85255602472

You are responsible for paying your own return shipping costs.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned goods without tracking.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank account again.
• Contact your credit card company or bank — processing times vary.
• If you still have not received your refund, contact us at info@modeenstijl.nl.

Need Help?

For any questions about returns or refunds, please email us at:
📩 info@modeenstijl.nl